Privacy Policy

Who we are

LoadControl ("LoadControl," "we," "us") provides an operations platform that helps freight brokerages coordinate shipments. This policy describes how we collect, use, and protect information when you use our website and services.

Information we collect

• Account information — name, email address, company name, and settings you provide when creating a workspace.
• Operational data — shipment, quote, carrier, and communication records your brokerage creates or connects while coordinating freight.
• Contact information for coordination — phone numbers and email addresses of drivers, carriers, and customers that brokers provide in order to coordinate shipments.

How we use information

We use information solely to provide the service: coordinating shipments, sending broker-approved communications, and maintaining a record of shipment activity. We do not sell personal information.

SMS/text messaging

LoadControl sends SMS/MMS messages (such as dispatch confirmations, pickup instructions, status check-ins, and delivery updates) to drivers and carriers who have agreed to coordinate a shipment and provided their mobile number for that purpose. Message frequency varies by shipment. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Connected mailboxes (Google and Microsoft)

A signed-in workspace member may connect their brokerage's Gmail or Outlook mailbox for the workspace. When they do, LoadControl requests permission to read incoming mail and to send mail from that address, plus the address itself.

• What we read: new messages (from the previous 24 hours at first connection, then as they arrive), including attachments, so carrier offers, customer quote requests and driver emails can be filed against the right shipment and a reply drafted for the broker to review. We do not modify, label or delete anything in the mailbox.
• What we send: only emails a person in the workspace has approved in LoadControl (quotes, rate confirmations, dispatch instructions, status updates, invoices), sent from the connected address.
• Storage: the sender, subject and text of each synced message are stored in the workspace (for automated notifications we keep only the sender and subject). Attachments are saved as documents only when the sender is a known driver or the file is a recognised shipment document (for example a signed rate confirmation); for other mail we keep a count of attachments, not the files, and the broker opens the original in their mailbox. Messages that produce or reference a quote or carrier offer stay with that record; mail that matches nothing is kept only until the mailbox is disconnected. Access tokens are encrypted at rest.
• Disconnecting: the Integrations page disconnects a mailbox at any time. This deletes our copy of the access token, stops syncing, and removes synced mail that was not linked to a quote or offer. For Google we also ask Google to revoke the token. Microsoft offers no such call, so Outlook users who want the grant removed should also remove LoadControl under Microsoft account > Privacy > App access; Google users can do the same at Google Account > Security > Third-party access.

LoadControl AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Mailbox data is never used for advertising, never sold, never shared with other customers, and not used to train generalized AI or machine-learning models.

Sharing

We share information only with service providers needed to operate the platform (such as hosting, email delivery, and telecommunications providers), and only to the extent required to deliver the service.

Security and retention

Data is encrypted in transit, access is restricted to authenticated workspace members, and we retain information only as long as needed to provide the service or as required by law.

Contact

Questions about this policy: support@loadcontrol.ai.